aa insurance

AA Insurance is a joint venture between the New Zealand Automobile Association, New Zealand’s iconic and most trusted brand, and Suncorp-Metway Limited, Australasia’s largest general insurance group.   While we stand on the shoulders of giants, our guiding principles are very much our own: to eliminate stress and provide certainty for our customers.  We know that when we get this right, everything else follows. 
And we believe this formula works for us.

It’s what drives us to provide superior claims service and market leading benefits on our vehicle, home and contents insurance products. 

It has helped us earn a strong A+ financial rating so we can offer security and stability to our customers.
It has also consistently placed us as one of the best companies to work in New Zealand according to the JRA.  It is a reflection that we don’t let the business bottom line distract us from caring for our people.  The opinions of our staff contribute to our strategic planning and their insights help us identify even better ways of working together.

Find out more about AA Insurance by visiting aainsurance.co.nz.

Our customers want to know they are protected when the unexpected happens.  When our customers need us, we want their experience to be as stress-free and as reassuring as possible.  It is what we aim for every time we answer the phone, sell a policy or consider a claim.

In order to deliver our promise, we need to have great staff in hand.  We have a rigorous recruitment process to make sure we recruit people whose values mirror ours.  We want to take on board individuals who can think out of the box, challenge the norm, and develop new ways of doing things.

We understand that it is our people that will bring us to the top, so we invest in them. That’s why we are big on internal promotion.  If you have the drive to learn or grow, we can show you a world of opportunities in AA Insurance.

A great place to start your career with AA Insurance is in our Contact Centre, answering inbound sales and service calls.  From here, the sky’s the limit on where your career can go. 

If you have a passion for insurance, finance, management, PR or operations, check out our careers website for a full list of available opportunities with us.

Our people work in a high performance environment and we are committed to rewarding their effort and dedication. We’re completely focused on providing a supportive and collaborative work place where our staff can enjoy challenging work, develop professionally and achieve great results. It’s an attitude we bring to work each day – it’s genuine – and it’s us.

We encourage staff to have a healthy work life balance and we have a good understanding on how this can be achieved.  We start off with an excellent total rewards package that makes AA Insurance a company people want to work for.
 

• We’re constantly reviewing our salary structure to ensure we remain competitive in the market place. We also have very competitive incentives in place to recognise individual, team and company performance.
• We offer a range of discounted goods and services including
  • 50% discount on the cost of most of our insurance products
  • discounts from a number of retail outlets
  • discounted Wills and Trust creation and management services.
• Our staff benefit from free Life Insurance.
• We also offer free NZAA Membership.
• We understand the importance of providing a Wellbeing Programme to ensure our staff are supported in their endeavours to look after themselves. The programme includes
  • annual wellbeing allowance of up to $200 per person
  • free annual eye test
  • free annual flu jab
  • discounted medical insurance premiums with Southern Cross, discounted   
  • membership at Just Work Out (Albert Street), Club Physical & The Tepid Baths
  • fresh fruit weekly
  • enhanced leave provisions.
• We offer a Recruitment Bonus of $1,000 for a successful referral.
• Getting to know colleagues is an important part of enjoying work, so we provide opportunities to do that at our annual Family BBQ and Genuine Awards Dinner as well as informal team events.
• We understand the importance of supporting our staff through difficult times in their personal lives. We offer an Employee Assistance Programme.
• We value and recognise the contribution of staff who reach significant milestones via our Loyalty Programme, which includes enhanced leave and rewards.
• The views and opinions of our staff are very important to us. We use the annual Best Workplaces Survey as one way to gauge staff engagement and satisfaction levels. We have been a Finalist in the medium-large category for three years running.
• We encourage our staff to save for life after AA Insurance through our Kiwisaver and Superannuation schemes.